WHAT WE DO
Managed Services
Ongoing Power Platform & Microsoft 365 support — ticketing, monitoring and SLAs that keep your platforms running.
With Luza’s Managed Services, we proactively take care of your company’s Microsoft applications — including first, second, and third-line support, training, and continuous maintenance.
The result? High availability, optimized performance, and minimized disruptions, allowing your teams to focus on growing your business and driving innovation.
Some of our clients:
The Flow
Hybridge
Appreef
Nimbuz
Resources
Read our Managed Services Infographic.
Existing clients: Access our Client Service Desk
Open the infographicHow it works
Our SLA components to manage Power Apps
Five parts, from day one to ongoing improvement.
Onboarding & Documentation
Initial setup, knowledge transfer, and service documentation.
Service Delivery & Support
Day-to-day execution, monitoring system performance, and user support through the service desk.
Incident Management
Handling and resolving service disruptions, including prioritization.
Change Requests
Managing and implementing requested changes to services.
Upgrades & Custom Development
Enhancing systems through updates and tailored solutions.
Our own product
Luza Monitoring App
Developed by Luza and installed within the Dynamics 365 environment. It tracks failures in processes and monitors Canvas applications.
Proactive Monitoring
The support team receives health reports of the app and schedules proactive assistance to prevent issues that could disrupt daily operations.
Notification System
Email alerts for process or app failures, ensuring prompt response to maintain continuity and integrity of operations.
Why Managed Services
Digital continuity, without distractions
Success doesn’t just rely on technology, but on how it’s cared for every single day.
Focus on Core Business
Let us manage the technology while you dedicate your time to strategy and growth.
Scalability and Flexibility
Easily adjust IT resources to business needs, ensuring agility in a rapidly changing market.
Access to Expertise and Technology
Experienced professionals and cutting-edge tech, without heavy internal investment or training.
Proactive Monitoring
Continuous monitoring and maintenance of Power Apps & Power Automate.
Security and Compliance
Robust security measures and compliance with regulations such as GDPR.
Cost Efficiency
Reduce IT costs by outsourcing Power Apps development, support, and maintenance.
FAQ
Questions about Managed Services
What is included in Managed Services?
First, second and third-line support, training, and continuous maintenance of your Microsoft applications.
Which platforms do you support?
Power Platform (including Power Apps) and Microsoft 365. We also support SharePoint Online, including SPFx web parts built with TypeScript and React.
How does onboarding work?
We start with initial setup, knowledge transfer and service documentation. It is the first of five SLA parts.
Do you monitor our systems?
Yes. Day-to-day delivery includes monitoring system performance and user support.
I am an existing client. Where do I ask for help?
Use the Client Service Desk link on this page.
How do we get started?
Click Let’s Talk, then book a call with us.
Explore more
Our other services
Focus on the future, we take care of the present.
Our Managed Services are a message away.
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